Help Me Google, You’re My Only Hope

I’ve had a Google profile for some time now, and like that it makes a simple place where I can keep all of my “digital selves” gathered together.  If you search for my name, instead of showing up on page four after a painter and a programmer from Massachusetts I’m on the first page; follow the link to the profile, and there’s a photo of me, a little bit about me, and links to all the places online that have other information about me.  It’s a nice way to tie your digital identities together, since otherwise there’s just a mash of Facebook, LinkedIn and Flickr pages which don’t necessarily have anything to do with one another.  However, there’s one thing which still eludes me in my profile: verified domains.  Some people (such as Leigh, or Leo Laporte) have that little bit in the upper right that says “Verified email at <domain>”.  If you look at Google’s help pages, they say once you’ve added email addresses to your account and verified them (which is a simple process, you edit your account and type the new address, get an email, click a link, enter your Google password, you’re done) then those domains for which you have verified email addresses will show up as check boxes near the top of the page when you edit your profile, and you can choose which ones to include.  I have no such check boxes – and I have tried removing email addresses, verifying them again, hell I’ve even tried setting up Google Apps and verifying the domain itself with Google Webmaster Tools.  Nothing seems to get them to appear.

While that’s annoying, there’s something even worse in my opinion.  There is no place where I can ask for help with this.  There is no “Contact” link where I can fill out a form and be promised that I’ll get an email back in the next month or so.  There is no place where I can even post on a forum for this, because none of the Google Help forums have anything to do with one’s account or profile.  There’s no email address I can send a message to and say, “Hey this isn’t working, can someone have a look please?”  Nothing.  Nada.  Zip.  All the contact pages either point to some “try these things” items, or something asking you to go to the help forums (which as I mentioned, appear to not exist for profiles or accounts).  So, here’s where I decide to use the web’s collective intelligence and bargaining power, or something.

If you are, or if you know, someone at Google, or someone who can help with this, please have them contact me.  They can use the “Send a message” link on my profile (linked above), or not too much searching would probably reveal one of my many email addresses.  Or, if you know someplace where I can ask, or someone I can contact to ask for help, that works too.  I’m not expecting instant results here – Google is a big company, I’m one person.  But some place where I can get in a queue, even if it means I wait a couple months for someone to say “Oh, I see what was wrong, it’s fixed now” would be better than the current situation, which is basically any friends I ask about this saying, “Well it works for me.”

  1. […] option to turn them on finally showed up, and I did so.  And it was good.  Don’t know if my previous post on the matter had anything to do with it, but if some random Googler found my plea and fixed it.. […]

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